My Blog

Why Benchmarks Matter More Than We Think

One of the most common questions asked during the implementation of a new tool, platform, or business process is deceptively simple:“How do we know if this is good enough?” It sounds straightforward, but it quickly exposes a challenge that project leaders face in nearly every major initiative. If there is no objective standard to measure […]

Settling the Rules Before the Game Begins

One of the most important principles in any system, game, workplace, relationship, organization, or society is surprisingly simple, as follows. The rules of engagement should be established before the engagement begins, ensuring complete sign off and agreement between all parties. The reason is equally simple as when the rules change in the middle of the […]