Resume | Hotpoints

PM for multiple software development projects concurrently with cross-functional teams work both on- and off-shore

Implemented Atlassian Jira, for Scrum with sprints of two-weeks including for eCommerce software development

Product Owner of development teams up to eight members with sole ownership of all product backlog items (PBI)

Scrum Master for a teams up to four; conducted all Scrum ceremonies including refinement, retrospectives, planning, and review

Insulated team members from distractions and impediments to maintain focus on the burn-down and project roadmap

Facilitated Scrum team-inceptions for development teams of four to eight individuals

Owned the O365 Program for all 6500 users globally including license assignment and license level evaluation

Directed cloud ERP implementations with contract values over $3 million USD in scheduled monthly recurring revenue

Collaborated with the IT Portfolio Managers to assess global initiatives and their fit within the overall short- and long-term vision

Reduced response times for customer service agents by 76%, from an average of 90 minutes to 22 minutes

Responsible for regional revenue growth of 40% year-over-year, acting as technical sales support

Led teams of up to 15 offshore software developers, business analysts, testers, and UI/UX designers in Argentina, Peru, and Brazil