PM for multiple software development projects concurrently with cross-functional teams work both on- and off-shore
Implemented Atlassian Jira, for Scrum with sprints of two-weeks including for eCommerce software development
Product Owner of development teams up to eight members with sole ownership of all product backlog items (PBI)
Scrum Master for a teams up to four; conducted all Scrum ceremonies including refinement, retrospectives, planning, and review
Insulated team members from distractions and impediments to maintain focus on the burn-down and project roadmap
Facilitated Scrum team-inceptions for development teams of four to eight individuals
Owned the O365 Program for all 6500 users globally including license assignment and license level evaluation
Directed cloud ERP implementations with contract values over $3 million USD in scheduled monthly recurring revenue
Collaborated with the IT Portfolio Managers to assess global initiatives and their fit within the overall short- and long-term vision
Reduced response times for customer service agents by 76%, from an average of 90 minutes to 22 minutes
Responsible for regional revenue growth of 40% year-over-year, acting as technical sales support
Led teams of up to 15 offshore software developers, business analysts, testers, and UI/UX designers in Argentina, Peru, and Brazil